Terms & Conditions

Welcome to Travixago. These Terms & Conditions govern your access to and use of the Travixago website, online travel services and related booking facilities. By accessing or using our website, you agree to comply with these Terms & Conditions.

1. About Travixago

Travixago is an online travel booking platform operated by Tunk Innovations Pvt Ltd. The platform may provide access to travel services including flights, hotels, buses, holiday packages and other travel-related services, subject to availability and applicable supplier terms.

2. Use of the Website

You agree to use Travixago only for lawful purposes and in accordance with these Terms & Conditions. You must not misuse the website, attempt unauthorized access, interfere with its operation, or use the platform for fraudulent, unlawful or abusive activities.

3. Travel Bookings

Travixago may facilitate bookings for flights, hotels, buses, holidays and other travel services offered by third-party travel suppliers or service providers.

Availability, schedules, prices, fares, room availability, inclusions, restrictions and other booking conditions may change at any time before a booking is confirmed.

A booking is considered confirmed only when the applicable booking confirmation or travel document has been successfully issued through the platform or communicated through the applicable booking channel.

4. Third-Party Travel Suppliers

Many travel services available through Travixago may be provided by airlines, hotels, bus operators, holiday providers and other third-party suppliers.

Such suppliers may have their own terms, conditions, fare rules, cancellation policies, refund rules, check-in requirements, baggage rules and other restrictions. These supplier conditions may apply in addition to Travixago's policies.

5. Prices and Payments

Prices displayed on the platform may include or exclude applicable taxes, fees, charges or other components depending on the service and booking stage.

The final amount payable will be displayed during the applicable booking process. You are responsible for providing accurate payment information and completing the payment through the available payment methods.

Travixago reserves the right to correct pricing or technical errors and, where applicable, cancel or modify an affected booking in accordance with applicable law and supplier rules.

6. Customer Information

You are responsible for providing accurate and complete information required for your booking, including passenger names, contact details, dates of travel and other information requested during the booking process.

For air travel and other travel services, the information provided should match the applicable identity documents and supplier requirements.

Travixago is not responsible for problems arising from incorrect, incomplete or inaccurate information supplied by the customer.

7. Flight Bookings

Flight schedules, fares, baggage allowances, cancellation conditions, change fees and other rules are determined by the applicable airline and fare conditions.

Airlines may change schedules, delay, reschedule or cancel flights in accordance with their operational requirements and applicable regulations. Where applicable, Travixago will assist customers with available options based on the airline's rules.

8. Hotel Bookings

Hotel availability, room descriptions, facilities, check-in and check-out times, identification requirements, taxes, deposits and cancellation conditions may vary by property.

Customers should review the applicable hotel booking conditions before completing a reservation.

9. Bus Bookings

Bus schedules, boarding points, seat availability, baggage conditions, cancellation rules and other service conditions are subject to the applicable bus operator.

Customers are responsible for reaching the designated boarding point on time and carrying the required booking and identification documents.

10. Holiday Packages

Holiday packages may contain different inclusions and exclusions depending on the package selected. Customers should review the itinerary, inclusions, exclusions, accommodation details, transportation details and applicable cancellation conditions before confirming a package.

11. Cancellation and Refunds

Cancellation and refund eligibility depends on the applicable service, supplier rules, fare conditions and the timing of the cancellation.

Travixago's Cancellation Policy and Refund Policy should be read together with the applicable supplier's terms.

Where a supplier permits a refund, the amount received by the customer may be subject to applicable cancellation charges, supplier fees, service charges, taxes and other applicable deductions.

12. Changes to Bookings

Requests to change a booking are subject to the rules of the applicable airline, hotel, bus operator, holiday provider or other supplier.

Additional charges may apply for changes, including fare differences, supplier charges, taxes or applicable service fees.

13. Visa and Travel Documentation

Travellers are responsible for obtaining valid passports, visas, permits, travel insurance and other documents required for their destination and journey.

Visa requirements and entry regulations may change. Customers should verify the latest requirements with the relevant government authority, embassy, consulate or other official source before travelling.

Travixago does not guarantee the approval or issuance of any visa, permit or immigration authorization.

14. Travel Responsibility

Customers are responsible for complying with the rules and requirements of airlines, hotels, transport operators, immigration authorities, airports, governments and other relevant authorities.

Travellers should ensure that they arrive at airports, stations, boarding points and other designated locations with sufficient time to complete required formalities.

15. Website Content

Travixago aims to keep information on the platform accurate and up to date. However, travel information, prices, schedules, availability and supplier conditions may change without prior notice.

We do not guarantee that every piece of information displayed on the website will always be complete, current or error-free.

16. Intellectual Property

Unless otherwise stated, the Travixago name, logo, website design, content, graphics, text and other materials made available through the platform are protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute or commercially exploit Travixago content without appropriate authorization.

17. Prohibited Activities

You must not use Travixago to:

• Conduct fraudulent or unlawful transactions.
• Provide false or misleading information.
• Attempt unauthorized access to our systems.
• Interfere with the operation or security of the website.
• Use automated methods to scrape or collect website information without authorization.
• Make bookings for fraudulent, abusive or unlawful purposes.

18. Limitation of Responsibility

Travixago acts as an online travel booking platform and may facilitate access to services provided by independent third-party suppliers. To the extent permitted by applicable law, Travixago is not responsible for circumstances that are solely within the control of a third-party supplier, including supplier schedule changes, delays, cancellations, operational disruptions or changes to service availability.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

19. Force Majeure

Travixago shall not be responsible for delays, interruptions or inability to provide services caused by circumstances beyond reasonable control, including natural disasters, severe weather, government restrictions, pandemics, strikes, civil disturbances, technical failures, transportation disruptions or other unforeseen events.

20. Privacy

Your use of Travixago is also subject to our Privacy Policy, which explains how personal information may be collected, used and protected.

21. Changes to These Terms

Travixago may update these Terms & Conditions from time to time to reflect changes to our services, policies, technology or applicable requirements. Updated terms will be published on this page with the revised version becoming applicable from the date of publication, unless otherwise stated.

22. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India. Any dispute shall be subject to the jurisdiction of the competent courts and authorities applicable to the business and transaction, subject to applicable law.

23. Contact Us

If you have questions regarding these Terms & Conditions, bookings or travel services, please contact Travixago through the contact details and support channels provided on our website.

Travixago — Book better. Travel smarter.